Willy's confidence is the result of Linda's encouragement during Scene 1 and Biff's appointment with Oliver. Willy does not like to deal with Howard because his boss fails to appreciate him however, Willy is confident that Howard will accept his request to work in New York. Willy's world begins crashing down around him during Scene 2. Howard advises Willy to appeal to Biff and Happy for financial assistance, and he instructs Willy to return his sample cases by the end of the week. Howard remains impassive to Willy's entreaties and instead informs Willy that Willy can no longer work for the company. He describes Dave Singleman, a well-respected professional salesman who made a lasting impression on people and was publicly mourned when he died. In addition, Willy attempts to explain why he became a salesman. In an effort to convince Howard, Willy resorts to old memories of his glory days when he worked for Howard's father. Willy begs Howard for a job, each time asking for less money, but Howard insists that a job is not available. Howard says there are no openings at the moment. Howard hesitates until Willy reminds him of the Christmas party and Howard's promise to give Willy an in-town job if possible. Willy expresses his desire to work in New York rather than continue traveling. Howard plays recordings of his children and his wife and convinces Willy to buy a recorder. Howard tells Willy about his new recorder and demonstrates how it works. Willy goes to the office with the intention of asking Howard for a New York position.
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